Dear customer, thank you for visiting our store: GlamGown.
GlamGown is an online store that includes prom dresses, graduation dresses, homecoming dresses, evening dresses and wedding dresses.
Our vision
Our vision is to create a unique dress for every customer who pursues high quality and personalization. We believe that handmade is not only a craft, but also an expression of emotion, a pursuit of beauty, and a respect for your unique charm. We pay attention to details, and every stitch and every thread reflects our love for a better life and our insistence on quality.
How do we process orders?
To ensure that the final dress fits, we will provide custom size and custom color services. So, after receiving your order, we usually send you an email within 48 hours to confirm the size and delivery time information. After confirming the order details, we will start processing the order. We have our own dress factory and our dresses are all handmade. Usually, the processing time is about 2-3 weeks, and for expedited orders, the processing time is about 7-10 working days.
If you have any other questions, please contact us by email: GlamGown@outlook.com We will respond to you within 24 hours.

How to contact us:

Email: GlamGown@outlook.com

Leave us a message

After you contact us, we will respond to you within 24 hours.

 

Thank you for choosing our handmade custom dresses! In order to ensure that you can receive the perfect dress on time, we have developed a detailed shipping policy so that you can understand our arrangements and guarantees during the shipping process.
1. Production time
All dresses are handmade and customized, and each dress is tailored to your personalized needs, so the production time is usually 2-3 weeks. The specific production time depends on the complexity, design and current order volume of the dress. We will confirm the detailed delivery date with you after receiving the order.
Once the dress is completed and passes the quality inspection, you will receive a confirmation email to inform you that your order is ready for shipment.
2. Shipping methods, costs and shipping time
We mainly provide three shipping methods, mainly including standard shipping, priority shipping and expedited shipping.
Standard shipping: The shipping cost is US$35 and the shipping time is 10-15 working days. Usually use UPS, USPS.
Expedited shipping: The shipping cost is US$65 and the shipping time is 5-7 working days. Usually use FedEx and DHL.

Note: Total delivery time = production time + shipping time
Total delivery time for standard shipping: production time (10-15 working days) + shipping time (10-15 working days) = 20-30 working days
Total delivery time for expedited shipping: production time (10-15 working days) + shipping time (5-7 working days) = 15-22 working days
3. Delivery method
We work with reliable couriers such as FedEx and EMS to ensure that your dress is delivered safely and promptly. The specific delivery company is selected by us based on your order situation and destination.
4. Package tracking
All orders will be provided with a tracking number after shipment. You can use this number to check the delivery status of the package in real time on the official website of our cooperating courier company.
5. Address accuracy
Please make sure the delivery address you provide is accurate to avoid delays or losses due to incorrect addresses. If the package fails to be delivered smoothly due to incorrect addresses or other reasons, we will try our best to assist you in solving the problem, but the relevant re-delivery costs shall be borne by the customer.
6. Duties and Customs
For international orders, you may be required to pay customs or import duties in the destination country. Tax policies vary from country to country and the exact fees are determined by customs and are beyond our control. We recommend that you understand the relevant tax policies and verify the relevant information with your local customs department before placing an order.

We are committed to ensuring that your dress arrives on time through efficient and secure shipping services. If you have any questions or problems, please feel free to contact us at GlamGown@outlook.com and we will be happy to assist you.

Thank you for choosing our handmade custom dresses! We are committed to providing you with perfect dresses tailored to your exact measurements. However, since our dresses are carefully crafted to your individual requirements, we have a specific return and exchange policy. If you wish to cancel your order, please contact us via email at GlamGown@outlook.com.
1. Size Issues
If the dress you received is significantly different from the size you confirmed (for example, 1-2cm error is allowed during the production process), please contact us within 7 days of receiving the goods, and we will provide you with modification or re-making services to ensure that you receive a dress that fits perfectly. Please note that the cost of modification is borne by us, and the return shipping cost is the responsibility of the customer.
2. Quality Issues
We promise that all handmade custom dresses have undergone strict quality inspections to ensure high-quality workmanship and fabrics. If the dress you received has manufacturing defects or damage (such as tearing, stains, etc.), please contact us within 7 days after receiving the goods, and we will repair or replace it for you free of charge. At the same time, you need to provide pictures to prove the problem as detailed as possible. We will take pictures of the dress before shipping to avoid fraud.
3. Not eligible for return and exchange
 For special custom-designed dresses (such as unique designs, specific fabrics, etc.), we do not provide return and exchange services. We recommend that you fully communicate with our customer service team before placing an order to ensure that the design and material meet your expectations
 For accessories, we do not accept returns. Please note that accessories are final sales.
 For custom and plus-size orders, we are sorry that we cannot accept returns, please pay attention to this policy, because even if you return them, we cannot sell them in the future.
 For customers who order multiple dresses to try them on at home, then keep one and return the rest, as well as purchase the same dress in different sizes, we are sorry that we cannot accept returns. Because all clothes are made after payment, it is difficult to sell them even if they are returned. I hope you can understand.
4. Return and Exchange Process
If the return conditions are met, customers need to provide the following information:
Product order number
Photo of the dress (if there are quality problems or damage)
Contact customer service for a detailed return address Note: The address on the package is not the actual return address, it is just a transit station or the address of a shipping service provider/agent, and this address cannot receive returns.
If you need to return, please provide the detailed order number + tracking number + logistics method/delivery method. The returned goods must be in their original condition and must not be worn, torn or odorous.
Return shipping costs are borne by the buyer. Return shipping costs are borne by the buyer. Please note: We do not have any return labels. Please understand.
Customer contact information and problem description
5. Refund Statement
1.All returned dresses must be inspected. When we confirm that the product has the problem you mentioned, we will process the refund. After we process your refund, it usually takes 10-15 business days for the funds to be returned to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee. Once we receive the returned dress, we will review and process the refund within 2-3 business days.
2. After we receive the returned dress, we will refund (shipping and expedited order service fees are non-refundable, and a 10% restocking fee will be charged, for higher-priced, complex beading, sequins and embroidery styles, deducted according to specific costs) If you return the product, we will not be responsible for the return-related costs.
We will contact you as soon as possible and guide you through the return and exchange process.

We attach great importance to the shopping experience of every customer, and your satisfaction is our primary goal. If you have any questions or need help, please feel free to contact us.

Can I cancel my order?

For some reasons, customers want to cancel their order after payment. For this issue, please check our policy as follows:

-Unpaid orders will not be processed. If you don't need it, just ignore it.

-Order cancelled within 24 hours after payment confirmation will be eligible for a full refund. (7% transaction fee should be deducted, please understand this is a fee due to the transaction, not charged by us)

- Cancellation within 24 to 72 hours after payment of the order: you will receive a partial refund consisting of 50% of the price of the item and the full shipping costs.

- Cancellation within 72 to 120 hours after payment of the order: you will receive a partial refund consisting of 30% of the price of the item and the full shipping costs.

- Cancellation beyond 120 hours after payment of the order: you will benefit from a partial refund including all shipping costs.

-Once your order has been shipped, it cannot be cancelled.